Angelie Rasmussen, student at Utah Valley University
However, remote work necessitates a new level and understanding of soft skills—namely, communication.
At Capsule, we are a fully-remote team. Scattered around the world, our fourteen members daily navigate the complexities of the online-workplace. Currently working from home, I’m sending and receiving emails, text messages, phone calls, video chats, Slack messages, and even DMs and social media comments throughout the day. How does our team make sure conversations don’t get caught in the wires?
Trust and culture are some of the standing barriers in remote work. Misunderstandings and asynchronous communication (reading and replying to messages as schedules permit) can be routine. In order to realize the potential of remote work, we must break down, analyze, and establish firm-wide communication practices.
1. Establish and evangelize communication norms
Teach communication norms to lessen any confusions or misunderstandings due to lack of face-to-face contact or cultural differences. At Capsule, our team is scattered across the United States, France, Germany, Russia, and China. Sharing with one another our preferred method of communication and motivation has been crucial.
2. Maintain professionalism
Just because you’re texting or virtually communicating doesn’t necessarily mean you can forget tone or simple grammar. Abruptness or sloppiness can be damaging professionally and enable misunderstandings. Whether doing a quick proofread or attempting to include warmth in your tone, think before you click send.
3. Share, share, share
Without the powerful element of nonverbal cues, online communication can often be misunderstood. Communicate clearly and often. Give both context and details—we often think we’re sharing more than we actually are. Don’t make others have to decipher your messages. When sharing instructions or information, keep multiple interpretations in mind. Imagine reading important messages from the reader’s perspective.
If you feel you may have misunderstood someone, ask for clarification. I have almost started lengthy projects with a completely incorrect understanding of instructions and goals. If I hadn’t reiterated my understanding of the assignment to clarify before starting, I would have wasted much of mine and others’ time.
Actively listen by summarizing what you understood or gathered from a message back to the sender to make sure you’re on the same page. This not only helps you better comprehend, but it shows that you care.
5. Learn the value of feedback
When a boss, coworker, or client gives you negative feedback, it’s easy to become defensive and shut it out. However, feedback is there to make you better—we can’t improve or become more self-aware without it.
Practice proactively asking for feedback from bosses, colleagues or friends. This requires much humility and trust in others, but accepting and applying negative feedback can increase our self-confidence. Realize that giving feedback is equally awkward and difficult – so, appreciate when someone has the guts to be honest.
As a feedback-giver, make sure you’re not only giving negative or positive feedback. A survey showed that people prefer both—not just one or the other. Let people know what they’re doing well and how they can do even better.
6. Always respond
Even if it’s to say you’re busy and will respond later. Delayed responses can communicate lack of care and disrupt flow. It can be frustrating and disheartening to send an important or time-pressured message to someone and wait around for a response. Responding as soon as you get a message, even if to say you’ll get back to them, can be another way to build a trusting and supportive culture in remote work environments.
7. Get to know your coworkers or clients, personally
communications increase trust and performance. This is important to establish from the get-go. It can be as simple as time set aside to talk about current projects or professional goals. Our team encourages this through weekly ‘teach-ins,’ where individuals have the opportunity to talk about his or her area of expertise. Get to know your fellow remote employees on a human level through relevant exercises or natural conversations.
Remote work allows us great freedom, but, with it comes great responsibility. Much of that responsibility falls to the company: putting in place the education, structure, and culture to help employees thrive. Capsule can help you utilize this unique set-up to your advantage.
Our core curriculum first supports education, and second solidifies structure and culture through customized social programs. If you’re interested in helping your team
master communication – whether in-person or remote – we’d love to share with you a demo here.